https://www.saffronspainteruel.com (hereinafter, the Web) is a website owned by AZAFRANES DE TERUEL LA CARRASCA, hereinafter THE OWNER, with CIF / NIF no: B44198026 and registered office at: Polígono Industrial La Estación. C / Corazón de María, 14 – 44314 Blancas – Teruel – SPAIN.
Access, reproduction and use of Web services requires prior acceptance of the Conditions of Use in force at all times; THE OWNER reserves the right to modify said Conditions when it deems it appropriate, by publishing the new text on the Web.
It is the responsibility of the user to know the Conditions of Use before accessing the products and services of the Web; If you do not agree with them, please refrain from using it.
CONTENTS AND BEHAVIOR OF THE USER
As a client or user of the Web, you agree to make proper use of the content and services offered through it and not to use them to:
Engaging in activities that are illegal, illegal or contrary to good faith and public order.
Disseminate content or propaganda of a racist, xenophobic, pornographic nature, that advocates terrorism or that violates human rights.
Causing damage to the physical and logical systems of THE OWNER, its suppliers or third parties, introducing or spreading computer viruses or any other physical or logical systems that may cause the aforementioned damages on the network.
Disseminate content that threatens the image and reputation of THE OWNER or third parties.
Attempt against Intellectual, Industrial, image, honor or other property rights that correspond to THE OWNER or third parties.
THE OWNER will have full freedom of decision on whether the collaborations and messages are finally published on the Web or not, being empowered to withdraw them when it deems appropriate.
Violation of any of the rules contained in these Conditions of Use and especially, of the provisions of this clause, will empower THE OWNER to immediately unsubscribe as a user or subscriber to the Web.
Minors are not authorized to buy products from AZAFRANES DE TERUEL LA CARRASCA. The products for minors that we sell must be purchased by adults. Minors under the age of 18 may only use the services of AZAFRANES DE TERUEL LA CARRASCA under the supervision of a parent or guardian.
PAYMENT FORMS
Bank transfer (without surcharge).
Debit / credit card (without surcharge). No data will be stored on your card, the data is communicated to the bank securely under SSL.
DELIVERY TERMS
Depending on the type of shipment selected, the delivery times will be:
Standard Shipping: delivery in 48/72 hours.
DISISTAINMENT
The client has fourteen calendar days from the receipt of the order to voluntarily desist from his purchase, without any penalty and without indication of the reasons. In the event that the consumer and user wants to desist from the purchase of the product or contracting the service, they can use the withdrawal form (this form can be found on the next page) to communicate their decision to the seller or service provider.
The purchase must be returned with all its products. In any case, for hygiene reasons the products to be returned must be in perfect condition, unused, in their original packaging and seal and with all their accessories.
The customer must bear the shipping costs for return. Shipments due will not be accepted under any circumstances.
The client will be responsible for ensuring that both the product and its packaging arrive in perfect condition, and it is necessary to pack the items properly, in order to avoid possible deterioration during transport.
Once the return package is received, we will verify its status and at the moment we verify that both the returned items, as well as the possible accessories, samples, promotional gifts and documentation, are complete and in perfect condition, we will send the client an email to notify you of the approval or rejection of your refund.
Reimbursement of all payments received for the purchase, including delivery costs, will be made within 14 calendar days of withdrawal.
The refund will be processed through the same payment method used by the client for the initial transaction.
We reserve the right to withhold reimbursement until we have received the products or until the customer has presented proof of their return, depending on which condition is met first.
We will not make the refund if the product has been used.
In the event that the client receives a wrong or spoiled product, or in the event of loss or damage to products by the transport company, the client may request its return and / or replacement, within 14 calendar days. upon delivery of the same. In such case, we promise to assume the shipping costs of the return, we will take care of collecting the defective product and / or returning the missing product for another identical product at no additional cost to the customer.
CHANGE FOR ANOTHER ARTICLE
In the event that the client wishes to return an item for another, the amount of the shipment will always be borne by the client.
ELECTRONIC MAIL OF DISISTANCE
(If you want to withdraw from the contract or contracted service, you only have to send an email with the following format to the address info@saffronspainteruel.com).
For the attention of (here you must insert the name of the company, full address and, if you have them, the telephone, fax and email number):
I hereby inform you / inform you (*) that I desist from my / desist from our (*) contract to sell the following good / provision of the following service (*).
Requested the / requested the day (*).
Name and address of the consumer and user or of the consumers.
Date and signature of the consumer and user or of consumers and users.
CHANGE AND DEVOLUTION POLICY
To request a product change, the customer must contact customer service within 14 calendar days of receipt of the order.
For health and hygiene reasons, products that have been unprepared or used after delivery will not be accepted, so that they must be in perfect condition and in the same conditions in which they were received.
In case of returns, the shipping and collection costs will be borne by the customer. Shipments due will not be accepted under any circumstances.
In the event that the product to be changed has a higher price than previously purchased, the customer must pay the difference in value. If, on the other hand, the new product has a lower price than the previously purchased, the difference in the amount will not be refunded in cash, but will be made in the form of a gift voucher to use on your next purchase.
To manage any type of return or change of products purchased in https://www.saffronspainteruel.com, the client must contact our Customer Service by email: info@saffronspainteruel.com or by phone 665 832 792, whose hours of customer service is: Monday and Friday from 10am to 2pm and 5pm to 8pm
The client must indicate the order number and we will tell him exactly all the steps to follow.
We also inform you that we will not accept changes or returns that have not been previously communicated by the indicated channels.
EXCHANGE AND RETURN POLICY
To request a product exchange, the customer must contact customer service within 14 calendar days of receiving the order.
For health and hygiene reasons, products that have been unsealed or used after delivery will not be accepted. Therefore, they must be in perfect condition and in the same condition as when received.
In the case of returns, shipping and collection costs will be the customer's responsibility. Freight collect shipments will not be accepted under any circumstances.
If the product to be exchanged is priced higher than the previously purchased product, the customer must pay the difference. If, on the other hand, the new product is priced lower than the previously purchased product, the difference will not be refunded in cash, but will be issued as a gift voucher to be used on your next purchase.
To process any type of return or exchange for products purchased at https://www.saffronspainteruel.com, the customer must contact our Customer Service team by email at info@saffronspainteruel.com or by phone at 665 832 792. Our opening hours are: Monday and Friday from 10 a.m. to 2 p.m. and 5 p.m. to 8 p.m., and Saturday from 10 a.m. to 2 p.m.
The customer must provide the order number, and we will provide detailed instructions on how to proceed.
We also inform you that we will not accept exchanges or returns that have not been previously communicated through the indicated channels.
CANCELLATIONS
Customers may cancel their order free of charge and without providing a reason by contacting customer service as soon as possible at 665 832 792 or via the following email address: info@saffronspainteruel.com.
If the order has not left our warehouses, we will cancel it without problem. However, if the order is already on its way, we will have to wait to receive it back. Once receipt is confirmed, the amount of the product will be refunded less shipping costs. The refund will be processed using the same payment method used for the purchase.
DATA PROTECTION
The information or personal data you provide will be processed in accordance with the provisions of the Privacy Policy. By using this website, you consent to the processing of said information and data and declare that all information or data you provide is true and accurate.
MODIFICATIONS
THE OWNER reserves the right to make any modifications it deems appropriate to the Website without prior notice. The OWNER may change, delete, or add content and services provided through the Website, as well as the way in which they are presented or located.
Although THE OWNER will make every effort to keep the information contained on the Website up-to-date and error-free, it offers no guarantee regarding its accuracy or up-to-dateness. Nor is the achievement of any specific result or purpose guaranteed, and therefore access to and use of the Website is the sole responsibility of users and customers.
LEGAL ACTIONS
THE OWNER will pursue any breach of these Terms of Use, as well as any improper use of the Website or its contents, and any infringement of the rights to which it or its licensors are entitled, especially those of Intellectual and Industrial Property, by exercising all civil and criminal actions that may be available to it under the law.
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